l69 Privacy Policy

1. Who We Are

l69 is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. When this Policy refers to "l69", "we", "us", or "our", it refers to the operator of the l69 platform accessible at https://l69.bet. Questions about this Policy or requests regarding your personal data should be directed to our support team at [email protected].

2. How We Collect Your Data

l69 collects personal data through the following channels:

• Direct registration: Information you provide when creating your account, including name, date of birth, email, phone number, and address.
• Identity verification: Documents you submit when completing the KYC (Know Your Customer) process, such as a national ID card, passport, or driving licence, along with a selfie photograph.
• Transactions: Details captured during deposits and withdrawals, including mobile wallet numbers and transaction reference codes from bKash, Nagad, Rocket, and Upay.
• Platform activity: Data generated automatically as you use the platform, including your IP address, device information, game history, wagering records, and session timestamps.
• Communications: Information shared when you contact customer support via email or live chat, including the content of your messages and our responses.
• Cookies and similar technologies: Data collected through session cookies, analytics tools, and preference trackers when you browse the platform.

3. How We Use Your Data

l69 uses personal data collected from members for the following lawful purposes:

• To create and manage your player account and verify your identity.
• To process your deposits, withdrawals, and all related financial transactions.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming duties.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities.
• To personalise your experience on the platform, including displaying relevant game recommendations and promotions.
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• To send promotional communications where you have opted in to receive them, and to withdraw such communications when you opt out.
• To improve the platform's functionality, security, and user experience through aggregated usage analytics.
• To respond to your support enquiries, complaints, and data subject requests.
• To enforce our Terms & Conditions and protect our legitimate business interests.

4. Legal Basis for Processing

l69 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to create and administer your account, process transactions, and provide you with platform services.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out to protect the platform, prevent fraud, improve our services, and enforce our terms — where such interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected].

5. Sharing Your Data

l69 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Service providers: Third-party companies engaged to provide specific services on our behalf, such as payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, fraud detection services, and IT infrastructure providers. These parties are contractually obligated to process data only on our instructions and to maintain appropriate security standards.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or courts where disclosure is required by applicable law or by a valid legal process.
• Fraud and crime prevention: Industry fraud prevention bodies or other operators where there is a legitimate need to prevent criminal activity or protect members.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to the same privacy protections set out in this Policy.

In all cases, l69 shares only the minimum data necessary and requires any recipient to maintain appropriate safeguards over your information.

6. International Data Transfers

Your personal data may be processed or stored in countries outside Bangladesh where l69 or its service providers operate. In all such cases, l69 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with relevant service providers. By using the l69 platform, you acknowledge that your data may be transferred internationally for the purposes described in this Policy.

7. Data Retention

l69 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil legal, regulatory, and business obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence is retained for two (2) years from the date of the last interaction.
• Cookie and usage data is retained for up to thirteen (13) months from the date of collection.

Once the applicable retention period has expired and there is no further legal basis for retention, data is securely deleted or anonymised.

8. Cookies Policy

l69 uses the following types of cookies on the platform:

• Strictly necessary cookies: Required for the platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics cookies: Used to measure how members interact with the platform, which pages are most visited, and where errors occur. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and display choices, such as language preferences and notification settings.

You can manage or disable non-essential cookies through your browser's cookie settings at any time. Please note that disabling certain cookies may affect the functionality of the platform. l69 does not use third-party advertising cookies or share cookie data with ad networks.

9. Security Measures

l69 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption across all platform connections.
• Encrypted storage of sensitive account and financial data.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.
• Two-factor authentication options for member accounts.
• Monitoring systems to detect unusual account activity or access patterns.

While l69 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, l69 will notify affected members and relevant authorities as required by applicable law.

10. Your Data Rights

As a member of l69, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete data we hold.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact [email protected] with your request. We will respond within 30 days. We may need to verify your identity before actioning certain requests.

11. Children's Privacy

The l69 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will close that account immediately, forfeit associated balances, and securely delete all related personal data. If you believe a minor has accessed the platform using your details, please contact us immediately at [email protected].

12. Marketing Communications

With your consent, l69 may send you promotional emails and notifications about bonuses, new games, sports events, and platform updates. You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe link included in any promotional message. Opting out of marketing communications does not affect transactional messages related to your account, such as deposit confirmations or security alerts.

13. Third-Party Links

The l69 platform may contain references to payment partners such as bKash, Nagad, Rocket, and Upay. Please note that once you leave the l69 platform to access a third-party service, that service's own privacy policy will apply. l69 is not responsible for the privacy practices of external services and encourages you to review their policies before providing personal data.

14. Changes to This Policy

l69 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered members via email or a prominent notice on the platform. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of the platform after any update constitutes acceptance of the revised Policy. If you do not agree to the revised terms, you should close your account and cease using the platform.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way l69 handles your personal data, please contact our support team. Our email address for privacy-related queries is: [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days. If you are not satisfied with our response, you may seek further guidance from an appropriate data protection authority.